Operate your Portfolio Digitally and Make Decisions with Confidence from Data

OPPORTUNITY

Building managers to be laptop free on their busy day travelling building-to-building.

How can we make building managers more comfortable with their device, to analyse their building performance as well as communicating with third party to fix identified building issues?

GOALS

• Increase Platform adoption from one of Switch most hands-on persona e.i. FM
• Develop a mobile solution with a smaller set of features than the Switch Platform
• Create traction in the work-order industry

PAIN POINTS

Through research and user testing we identified two main problems.

1. Facility Manager simply didn’t have time to sit on their laptops when they were always on the go
2. The communication between third party, facility managers and tenants was almost nonexistent

SOLUTION

1. Event tracking app to align with the Switch Event feature
2. Simplify mobile platform to increase focus on fault & anomaly detection to target the persona the most appropriate for this app
3. Integration with phone camera, to enable snapshot on the go
4. Platform notifications API supported by app and web-platform to enable the right information to be delivered at the right time

TAKE AWAY | Observe customers in their workplace, and follow them in a daily journey to increase accuracy in your user research.